Marcha 23, 2018

Oculus Rift Headsets Are Working Again Following Unexpected Downtime

08 Marcha 2018, 09:03 | Benedicto Grullon

Every Oculus Rift VR headset bricked due to expired certificate

Nvidia 388.59 Driver Update Oculus Rift

Their headsets stopped running completely and displayed the message, " Can't Reach oculus runtime service".

Oculus says it is working to fix a service outage for its Rift headset caused by an expired certificate.

As an Oculus Rift owner, tonight I received an email confirming there was a patch now available to fix the issue, but required a manual install. However, a step-by-step process is also available for those who can not.

If you are having trouble opening the Oculus application on your PC, this Oculus Install Patch will update your Oculus system files with the proper certificate. If you receive any prompts or warnings simply click Yes to get through them, the file is safe. For more info and instructions, you can visit here. This may also require that you temporarily disable your anti-virus software, so be sure to turn it back on when you're done. Some users suggested that uninstalling/re-installing the Oculus software might work, but it only added to the frustration of the users. Hit "update" and you're done. Please complete the update. The download and update may take up to 10 minutes depending on network connection. The CPU of both the devices is similar; S7 is powered by Snapdragon 820 while Oculus Go sits on 821.

At the time of this writing, that thread over on the Oculus support forums has 67 pages of replies, so this certainly doesn't seem like it was an isolated incident.

However, considering it was a simple firmware issue whereby a security certificate in the Oculus Rift had expired, Oculus could respond quickly. Barring an immediate response, however, those same folks started digging into the software to see if they could figure out the cause of the issue.

"We're very sorry for the disruption today".

It's a rough day for Oculus Rift owners, as every single headset out there is now offline. No, the error does not mean that the Oculus Rift is broken nor that it was hacked.

Thank you once again for your patience.

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