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Consumer Reports no longer recommends Microsoft Surface devices due to reliability concerns

11 Agosto 2017, 11:56 | Crisanna Felipe

Consumer Reports No Longer Recommends Surface Hardware

Consumer Reports pulled its Microsoft Surface tablet and laptop recommendations

Recently Consumer Reports, a popular ratings website, chose to remove its recommendation rating for some Microsoft Surface devices (strictly for laptops). It claims that the data used by Consumer Reports is not the overall return and fix rates of the Microsoft Surface devices, with the 25 percent breakage rate nothing more than an estimate.

The three Surface devices deemed unreliable by Consumer Reports. Obviously Microsoft and Panos Panay - father of Surface - would share my disagreement with Consumer Reports. The publication does this from time to time, and it rarely bodes well for the company in question. The Surface Laptop, Surface Studio, and current-model Surface Pro are all rock-solid, in my experience.

Can past Surface performance predict the future?

These are newly subscriber-bought between 2014 and the beginning of 2017. It says a number of survey respondents complained about startup problems.

Microsoft launched the Surface series in 2012, marking the company's first major entry into the hardware market. "The surveys are conducted annually", it said.

On that second point: my own experience dates back to 2015, when I received not one, but two busted Surface Pro 4 tablets to review, one after the other. The study is also used to determine the reliability of products like refrigerators, lawn mowers, televisions and more.

CR collects vast amounts of data on products we use everyday.

Still, the spokesman added, it represents the best data the company has on the brand as a whole. The Surface Pro, Pro 2 and Pro 3 all suffered from a fault with their power cables that forced a product recall in 2016. The research methodology? If so, the firm should disagree with the findings not only for Surface but for other WIndows powered PCs as well in the interest of fairness. The fact that CR is pulling its recommendations and slapping down a "Not Recommended" on top of it should make people pause, even if it isn't a problem they've seen on their own hardware. But the biggest embarrassment, perhaps, was when New England Patriots Coach Bill Belichick went on an extended rant against the Surface late last season, noting that they were "just too undependable".

Photographers are especially intrigued by the Microsoft Surface line of computers, which offer a full-fledged operating system coupled with touchscreen input.

Consumer Reports is no stranger to controversy.

The site eventually relented after working with Apple on the perceived issue. Those tests prompted Consumer Reports to withhold a buying recommendation, though CR later reinstated the recommendation after the bug was resolved.



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